This creates a couple of issues as we just ran into one. As of today he was no longer able to access his online account and was informed by Freedom Mortgage that as of May 2023 all online account access will not be allowed with assumed loans. After the loan assumption was complete ******* was able to create his online account and manage his account accordingly. After months of painstaking incompetence the loan was finally assumed in December of 2022. The loan assumption process was an absolute nightmare. Losing a father is painfully enough without having to deal with this! Thanks for taking care of my dad while he was alive but your service after close is horrible and I will tell everyone I know! I doubt anyone will do anything but I can be reached at ************. I was even told today I had to prove I am related and I said why I gave you the will that shows ******* and **** are coexecutors. This is total on Freedom mortgage and cost us money! I am told they will call back and they do not. Today I final got the insurance information and was told it is too late to back date it to 5/1 since we did not call them in time. I have called and provided documentation to show we are the successors and all they do is keep making excuses. I ******* made every payment on time and the home was sold and settled 5/1/23. My father was a Marine and had his mortgage with Freedom Mortgage. Unebelivable! Appalling! TERRIBLE service!!! She had no idea where to send it and never asked, so the letter was in delay going to be generated to a ghost. I finally had to tell them to send it to veteran's united. NONE of the representatives ASKED me where to send the letter that is going to be generated by the non-existent supervisor. Unbelievable! Most companies can generate a letter on the spot ESPECIALLY if you are in good standing.
The 3rd time I called the representative said there is NO supervisor she could transfer me to and that it takes ***** hours to generate a letter from a supervisor that doesn't exist since they don't have one. 1) The first 2 times I called I was hung up on by the representatives. I tried calling today to get the letter in good standing. Freedom Mortgage took over a couple of months ago and now I am red across the board. When I was with Veterans United I was green across the board, on time with my payments and not late.
I called today to get a letter of good standing (Veterans United asked me to do this) because Freedom mortgage is reporting on my credit report that I have been late and missed payments. I do not appreciate the lack of customer care I do not appreciate feeling like we do not matter to FMC I do not appreciate the lack of communication at FMC and I do not appreciate being consistently lied to by FMC. At this point, I was told by ****** ID# **** that the target date of the packet was July 28th, 2023. to find out the status of the delivery of the packet I needed to fill out for them. I called Freedom Mortgage Company on July 17th, 2023, at 11:52 a.m. My realtor and myself spoke with ********* ID# ****, went over the application process over the phone, and ********* from Freedom Mortgage Company informed us that the packet will be mailed and delivered either on July 15th, 2023, or no later than July 17th, 2023. So we rescheduled again, and they still missed the agreed-upon ************* to call, but I was able to finally get a call from the assumption loan department for Freedom Mortgage Company. I finally got them to call and set up an agreed-upon ************* to discuss everything with the assumption loan department of Freedom Mortgage Company, only to have them fail to call at the agreed-upon time. A second time, Freedom Mortgage Company failed to start their part of the process. So then the close-out date was moved to the end of June 2023.
Now, we were originally supposed to close on June 16, 2023, but that failed to happen because Freedom Mortgage Company did not start their part of the process.
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